Include Your Team
It is important that you engage your team from the beginning, prior to selecting a software program. Fear and concerns will arise and this is displayed as resistance to change. Often, it may simply be a lack of technological skills and additional training may be required, rather than outright rejection of the new system. As a leader, it is important to paint a picture of the future of your company and how embracing technology will help streamline and simplify aspects of your business in the long-term. Communicate how these changes will help you innovate, serve your customers better and allow your company to deliver a better quality job more efficiently and with less hassles along the way. Asking your employees what matters most to them in managing their job and what hassles they would like to reduce and eliminate will help with the engagement of your team once a solution is selected. You may wish to include some of your senior team in the selection process and asking for their feedback will help them feel that they contributing to the business as well. Understand that resistance to change happens with all of us in some areas of our lives, yet for your business to thrive moving forward it will require everyone to be on the same page.