Unless stated otherwise, a quotation is only valid on the day it is produced. It is not a guarantee that our supplier has stock or can deliver on requested day; it is only intended as an estimate.


Upon ordering, a tax invoice will be supplied with the correct price which is valid until the close of business the following day. You are responsible for checking all particulars on the invoice, including products, quantities and delivery address. Payment of the invoice will be taken as your confirmation to place the order with our supplier exactly as described on the invoice.

Delivery Times

A delivery date and time is supplied on the invoice as an estimation only. All deliveries are managed by 3rd parties and we cannot be responsible for any changes to your estimated delivery date or time. It is recommended that you book your delivery in for at least the day before it is required.

Returns & Refunds

Once paid for, an order cannot be cancelled or refunded because of a change of mind. If a part or all of the delivery arrives either incorrectly or damaged then you may choose to have the incorrect or damaged portion of the order either redelivered (at no extra expense) or refunded. Any incorrect or damaged goods must be reported with 5 working days of delivery and should include photos emailed to info@tradealliance.com.au.